Responsible Gaming at 999p
999p believes gaming should always be a form of entertainment — never a source of financial stress or harm. We provide tools, guidance, and 24/7 support to help every player in Bangladesh stay in control.
Our Commitment to Responsible Gaming
At 999p, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, transparent, and fair environment for all players in Bangladesh, from Dhaka to Cox's Bazar. Our platform is designed with player wellbeing at its centre, giving you real control over how, when, and how much you play.
We recognise that for a small number of people, gambling can become a problem. That is why 999p provides a comprehensive suite of responsible gaming tools that are always accessible from your account settings, at no cost. We also offer 24/7 English-language support for any player who feels that their gaming activity is getting out of hand. You are never alone — help is always one message away.
Responsible Gaming Tools at a Glance
The following tools are built directly into the 999p platform. You can activate or adjust them at any time from your account settings. No delays, no paperwork — just immediate control over your gaming.
Deposit Limits — How They Work
Deposit limits are one of the most effective tools for keeping your spending in check. You can set a maximum deposit amount for any or all of the three time periods below, directly from your account settings. Once a limit is in place, you cannot deposit more than the specified amount within that period — even if you try to work around it using a different payment method such as bKash, Nagad, or Rocket.
Sets the maximum amount you can deposit within a single calendar day (midnight to midnight, Bangladesh Standard Time UTC+6). Reductions take effect immediately. Increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.
Sets the maximum amount you can deposit within any rolling 7-day period. The week resets every Monday at 00:00 BST. This limit works in combination with your daily limit — whichever threshold is reached first will apply.
Sets the maximum amount you can deposit within a calendar month. Resets on the first day of each month. Ideal for players who prefer to budget their gaming spend on a longer horizon and want an additional safety net beyond daily and weekly limits.
Session Time Limits
Losing track of time while gaming is a common experience — and it can lead to longer sessions and higher spending than you intended. Session time limits give you a built-in safeguard. You choose a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours — and when that time is reached, 999p will automatically end your session and log you out of the platform. You will need to log back in if you wish to continue, which creates a natural pause for reflection.
You can set, change, or remove session time limits at any time from your account settings. If you reduce your session limit, the change takes effect immediately for the next session you start. If you increase or remove a limit, a 24-hour cooling-off period applies before the change is activated — this is intentional, and is designed to prevent impulsive increases during a session.
Self-Exclusion and Account Lock
If you feel that gambling is having a negative impact on your life, your relationships, your finances, or your mental health, self-exclusion may be the right choice for you. 999p offers two levels of access restriction to suit different situations.
A temporary account lock blocks all access to your 999p account for a period you choose — from 24 hours to up to 6 weeks. This is useful if you feel you need a short break but do not want to permanently close your account. During a temporary lock, you cannot log in, deposit, place bets, or access your account balance. Your account is preserved and can be unlocked only after the chosen period has passed — you cannot unlock it early.
A permanent self-exclusion irrevocably closes your 999p account. This option is available to any player who feels they have a serious gambling problem. To request permanent self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" from your registered contact. Requests are processed within 24 hours. Once permanent self-exclusion is applied, the account cannot be reopened under any circumstances — including by contacting support. Any verified real-money balance at the time of closure will be returned to your registered payment method after applicable checks.
999p is committed to honouring self-exclusion requests promptly and without question. We will never attempt to persuade you to continue playing or offer incentives to reverse a self-exclusion decision.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. Recognising the warning signs early is important. If any of the following statements apply to you, we encourage you to take a break and contact our support team.
- You spend more money or time gambling than you originally planned, and find it difficult to stop even when you want to.
- You gamble to escape feelings of stress, anxiety, boredom, or depression — using it as a coping mechanism rather than entertainment.
- You chase losses — betting more after a losing session in an attempt to win back what you have lost.
- You have lied to family members, friends, or colleagues about how much time or money you spend on gambling.
- Gambling has caused financial difficulties — borrowing money, missing bill payments, or neglecting essential expenses such as food, rent, or school fees.
- You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop your gambling activity.
These warning signs are not a judgement — they are recognised indicators that are common in people who develop a problematic relationship with gambling. The important thing is to reach out for support before the situation worsens.
Tips for Safer Gaming
The following habits can help you maintain a healthy relationship with gaming and keep it enjoyable over the long term.
- Set a budget before you start playing and stick to it — decide in advance the maximum amount you are comfortable losing, and treat it as the cost of entertainment.
- Only gamble with money you can afford to lose — never use funds set aside for rent, food, bills, or other essential household expenses.
- Take regular breaks — step away from the screen every hour, stretch, have a drink of water, and give yourself time to reset before continuing.
- Do not gamble when you are tired, stressed, upset, or under the influence of alcohol — emotional and impaired states lead to poorer decision-making and higher-risk behaviour.
- Balance gaming with other activities — maintain hobbies, social connections, and non-gambling recreation so that gaming remains one part of a varied, healthy lifestyle.
- Remember that outcomes in casino games are determined by certified random number generators — no strategy guarantees a win, and no losing streak 'must' eventually end in a win.
Age Verification — 21+ Only
999p is strictly an adults-only platform. Bangladesh law and our own terms require that all users be 21 years of age or older at the time of registration. During the account registration process, you are required to confirm your date of birth. 999p reserves the right to request identity verification documents (such as a National Identity Card or passport) to confirm your age before processing any withdrawal or at any other point during your membership.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed or registered on 999p, please contact our support team immediately at [email protected]. We will investigate promptly and take any necessary action, including account closure, to protect the minor.
Get Help — You Are Not Alone
If you believe your gambling has become a problem, or if a friend or family member has expressed concern about your gaming activity, please reach out. 999p's support team is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality and compassion. You will not be judged for asking for help — in fact, reaching out is the most important step you can take.
Contact our support team any time you need to activate a responsible gaming tool, request self-exclusion, or simply talk to someone about your gaming habits. All conversations are confidential. We respond in English and will never pressure you to continue playing.
Email: [email protected]